Overview

Zendesk is a popular customer support platform that offers numerous customer relationship management tools. ConductorOne integrates with your Zendesk account to provide visibility and permission management on users, groups, and organizations.

Capabilities

✅ General availability. The Zendesk integration is available to all ConductorOne users.

Capabilities

• Sync users from Zendesk to ConductorOne
• Entitlements Supported:
  • Zendesk Groups
  • Zendesk Organizations

Requirements

When connecting to your Zendesk environment, you will need:

• Super Administrator role in ConductorOne
• System Admin access in Zendesk

Integrate your Zendesk instance

Step 1: Locate the subdomain for your Zendesk account

1. In your Zendesk account, navigate to the Admin page by clicking the gear icon in the left menu bar.

2. Locate your Zendesk subdomain in the top right corner of the page.

   

3. Make a note of your subdomain. We’ll use it in Step 3.

Step 2: Create an API token

1. Click Go to Admin Center.

   

2. Open Apps and integrations in the navigation bar and click Zendesk API.

3. Click the toggle to enable token access.

4. Click Add API token, then copy and save the newly created token. We’ll use it in Step 3.

5. Click Save.

   

Step 3: Add your Zendesk credentials to ConductorOne

1. In ConductorOne, click Integrations > Zendesk.
2. If this is your first Zendesk integration, the integration form opens automatically. Otherwise, click Add Connector.
3. In the Email field, enter the email address associated with your System Admin account in Zendesk.
4. In the Subdomain field, enter the subdomain you looked up in Step 1.
5. Paste the token you generated in Step 2 into the API Token field.
6. Click Next.
7. A new Zendesk page opens with your saved credentials.

That’s it! Your Zendesk instance is now integrated with ConductorOne.