Zendesk connector
Overview
Zendesk is a popular customer support platform that offers numerous customer relationship management tools. ConductorOne integrates with your Zendesk account to provide visibility and permission management on users, groups, and organizations.
Capabilities
✅ General availability. The Zendesk integration is available to all ConductorOne users.
Capabilities
- Sync users from Zendesk to ConductorOne
- Entitlements Supported:
- Zendesk Groups
- Zendesk Organizations
Requirements
When connecting to your Zendesk environment, you will need:
- Super Administrator role in ConductorOne
- System Admin access in Zendesk
Integrate your Zendesk instance
Step 1: Locate the subdomain for your Zendesk account
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In your Zendesk account, navigate to the Admin page by clicking the gear icon in the left menu bar.
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Locate your Zendesk subdomain in the top right corner of the page.
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Make a note of your subdomain. We’ll use it in Step 3.
Step 2: Create an API token
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Click Go to Admin Center.
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Open Apps and integrations in the navigation bar and click Zendesk API.
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Click the toggle to enable token access.
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Click Add API token, then copy and save the newly created token. We’ll use it in Step 3.
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Click Save.
Step 3: Add your Zendesk credentials to ConductorOne
- In ConductorOne, click Integrations > Zendesk.
- If this is your first Zendesk integration, the integration form opens automatically. Otherwise, click Add Connector.
- In the Email field, enter the email address associated with your System Admin account in Zendesk.
- In the Subdomain field, enter the subdomain you looked up in Step 1.
- Paste the token you generated in Step 2 into the API Token field.
- Click Next.
- A new Zendesk page opens with your saved credentials.
That’s it! Your Zendesk instance is now integrated with ConductorOne.