ConductorOne Docs

Zendesk integration

ConductorOne provides identity governance for Zendesk. Integrate your Zendesk instance with ConductorOne to run user access reviews (UARs) and enable just-in-time access requests.

Overview

Zendesk is a popular customer support platform that offers numerous customer relationship management tools. ConductorOne integrates with your Zendesk account to provide visibility and permission management on users, groups, and organizations.

Availability

โœ… General availability. The Zendesk integration is available to all ConductorOne users.

Capabilities

  • Sync user identities from Zendesk to ConductorOne
  • Resources supported:
    • Zendesk Groups
    • Zendesk Organizations

Set up the Zendesk integration

A user with the Super Administrator role in ConductorOne must perform this task.

  1. In ConductorOne, open Admin and click Integrations > Zendesk.

  2. If this is your first Zendesk integration, the integration form opens automatically. Otherwise, click Add connector.

  3. Choose whether to add the new Zendesk connector to an existing application (and select the app of your choice) or to create a new application.

    Do you SSO into Zendesk using your identity provider (IdP)? If so, make sure to add the connector to the Zendesk app that was created automatically when you integrated your IdP with ConductorOne, rather than creating a new app.

  1. Set the integration owner for this connector. You can manage the integration yourself, or choose someone else from the list of ConductorOne users. Setting multiple integration owners is allowed.

    A Zendesk integration owner must have the following permissions:

    • Integration Administrator or Super Administrator role in ConductorOne
    • System Admin access in Zendesk
  1. Click Create and add details.

Next steps

  • If you are the integration owner, proceed to Integrate your Zendesk instance for instructions on integrating Zendesk with ConductorOne.

  • If someone else is the integration owner, ConductorOne will notify them by email that their help is needed to complete the integration.

Integrate your Zendesk instance

A user with the Integration Administrator or Super Administrator role in ConductorOne and System Admin access in Zendesk must perform this task.

Step 1: Locate the subdomain for your Zendesk account

  1. In your Zendesk account, navigate to the Admin page by clicking the gear icon in the left menu bar.

  2. Locate your Zendesk subdomain in the top right corner of the page.

  3. Make a note of your subdomain. We’ll use it in Step 3.

Step 2: Create an API token

  1. Click Go to Admin Center.

  2. Open Apps and integrations in the navigation bar and click Zendesk API.

  3. Click the toggle to enable token access.

  4. Click Add API token, then copy and save the newly created token. We’ll use it in Step 3.

  5. Click Save.

Step 3: Add your Zendesk credentials to ConductorOne

  1. In ConductorOne, open Admin and click Integrations > Zendesk.

  2. In the list of connectors, locate and click on the name of the connector with the Not connected label.

  3. Find the Settings area of the page and click Edit.

  4. In the Email field, enter the email address associated with your System Admin account in Zendesk.

  5. In the Subdomain field, enter the subdomain you looked up in Step 1.

  6. Paste the token you generated in Step 2 into the API Token field.

  7. Click Save.

  8. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your Zendesk instance is now integrated with ConductorOne.

Configure the Zendesk integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between Zendesk and ConductorOne.

See the ConductorOne Zendesk integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.