Overview

ServiceNow offers solutions for IT service and operations management, the employee and customer experiences, low-code and hyperautomation, and a whole lot more—-all built on a single, unifying platform that eliminates silos.

Availability

🔐 Early access. The ServiceNow integration is currently in early access as we gather more feedback from users. Reach out to support@conductorone.com if you’d like to add ServiceNow to your Integrations page.

Capabilities

• Sync user identities from ServiceNow to ConductorOne
• Resources supported:
  • Roles
  • Groups

Set up the ServiceNow integration

A user with the Super Administrator role in ConductorOne must perform this task.

1. In ConductorOne, open Administer and click Integrations > ServiceNow.

2. If this is your first ServiceNow integration, the integration form opens automatically. Otherwise, click Add connector.

3. Choose whether to add the new ServiceNow connector to an existing application (and select the app of your choice) or to create a new application.

   Do you SSO into ServiceNow using your identity provider (IdP)? If so, make sure to add the connector to the ServiceNow app that was created automatically when you integrated your IdP with ConductorOne, rather than creating a new app.

4. Set the integration owner for this connector. You can manage the integration yourself, or choose someone else from the list of ConductorOne users. Setting multiple integration owners is allowed.

   A ServiceNow integration owner must have the following permissions:

   • Integration Administrator or Super Administrator role in ConductorOne

   • Admin role in ServiceNow or an access control list able to access the following ServiceNow tables:

     • sys_user - Users
     • sys_user_role - Roles
     • sys_user_group - Groups
     • sys_user_grmember - Group membership
     • sys_user_has_role - User roles
     • sys_group_has_role - Group roles

5. Click Create and add details.

Next steps

• If you are the integration owner, proceed to Integrate your ServiceNow instance for instructions on integrating ServiceNow with ConductorOne.

• If someone else is the integration owner, ConductorOne will notify them by email that their help is needed to complete the integration.

Integrate your ServiceNow instance

A user with the Integration Administrator or Super Administrator role in ConductorOne and an Admin role in ServiceNow (or access to the tables listed above via an access control list) must perform this task.

Step 1: Locate your ServiceNow deployment

1. Look up your ServiceNow deployment, which is found in the URL of your ServiceNow instance. For example, if your URL is https://example12345.service-now.com, your deployment ID is example12345.

2. Make a note of your deployment. We’ll use it in Step 2.

Step 2: Add your ServiceNow credentials to ConductorOne

1. In ConductorOne, open Administer and click Integrations > ServiceNow.

2. In the list of connectors, locate and click on the name of the connector with the Not connected label.

3. Find the Settings area of the page and click Edit.

4. In the Password and Username fields, enter the credentials for your ServiceNow account.

   The user whose credentials you enter must have either the Admin role in ServiceNow or an access control list able to access the following ServiceNow tables:

   • sys_user - Users
   • sys_user_role - Roles
   • sys_user_group - Groups
   • sys_user_grmember - Group membership
   • sys_user_has_role - User roles
   • sys_group_has_role - Group roles

5. In the Deployment field, enter the ServiceNow deployment you looked up in Step 1.

6. Click Save.

7. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your ServiceNow instance is now integrated with ConductorOne.

Configure the ServiceNow integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between ServiceNow and ConductorOne.

See the ConductorOne ServiceNow integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.