ConductorOne Docs

Segment integration

ConductorOne provides identity governance and just-in-time provisioning for Twillio Segment. Integrate your Segment instance with ConductorOne to run user access reviews (UARs) and enable just-in-time access requests.


The Twilio Segment CDP brings a modern customer data foundation to the messaging, email, customer service, voice and video interactions you power through Twilio.


โœ… General availability. The Segment integration is available to all ConductorOne users.


  • Sync user identities from Segment to ConductorOne

  • Resources supported:

    • Groups
    • Resources
    • Roles
    • Workspaces

Set up the Segment integration

A user with the Super Administrator role in ConductorOne must perform this task.

  1. In ConductorOne, open Admin and click Integrations > Segment.

  2. If this is your first Segment integration, the integration form opens automatically. Otherwise, click Add connector.

  3. Choose whether to add the new Segment connector to an existing application (and select the app of your choice) or to create a new application.

    Do you SSO into Segment using your identity provider (IdP)? If so, make sure to add the connector to the Segment app that was created automatically when you integrated your IdP with ConductorOne, rather than creating a new app.

  1. Set the integration owner for this connector. You can manage the integration yourself, or choose someone else from the list of ConductorOne users. Setting multiple integration owners is allowed.

    An Segment integration owner must have the following permissions:

    • Integration Administrator or Super Administrator role in ConductorOne
    • Workspace Owner role in the Segment workspace you’re integrating
  1. Click Create and add details.

Next steps

  • If you are the integration owner, proceed to Integrate your Segment instance for instructions on integrating Segment with ConductorOne.

  • If someone else is the integration owner, ConductorOne will notify them by email that their help is needed to complete the integration.

Integrate your Segment instance

A user with the Integration Administrator or Super Administrator role in ConductorOne and the Workspace Owner role in the Segment workspace must perform this task.

Step 1: Generate an API token

  1. In Segment, click Settings.

  2. On the Workspace Settings page, click Access Management.

  3. Click the Tokens tab and click + Create Token.

  4. Give the new token a name, such as “ConductorOne”.

  5. Assign the token the Workspace Owner access level.

    This access level is required to read information about groups, resources, and roles in the workspace.

  6. Click Create.

  7. Carefully copy and save the new token. We’ll use it in Step 2.

Step 2: Add your Segment credentials to ConductorOne

  1. In ConductorOne, open Admin and click Integrations > Segment.

  2. In the list of connectors, locate and click on the name of the connector with the Not connected label.

  3. Find the Settings area of the page and click Edit.

  4. Paste the API token you generated in Step 1 into the API token field.

  5. Click Save.

  6. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your Segment instance is now integrated with ConductorOne.

Configure the Segment integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between Segment and ConductorOne.

See the ConductorOne Segment integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.