ConductorOne Docs

PagerDuty integration

ConductorOne provides identity governance for PagerDuty. Integrate your PagerDuty instance with ConductorOne to run user access reviews (UARs) and enable just-in-time access requests.

Overview

PagerDuty helps you bring together the right people with the right information in real time to address the unplanned, critical work that your teams aren’t prepared for.

Availability

✅ General availability. The PagerDuty integration is available to all ConductorOne users.

Capabilities

  • Sync user identities from PagerDuty to ConductorOne
  • Supported resources:
    • Teams
    • Roles
    • Schedules

Set up the PagerDuty integration

A user with the Super Administrator role in ConductorOne must perform this task.

  1. In ConductorOne, open Administer and click Integrations > PagerDuty.

  2. If this is your first PagerDuty integration, the integration form opens automatically. Otherwise, click Add connector.

  3. Choose whether to add the new PagerDuty connector to an existing application (and select the app of your choice) or to create a new application.

    Do you SSO into PagerDuty using your identity provider (IdP)? If so, make sure to add the connector to the PagerDuty app that was created automatically when you integrated your IdP with ConductorOne, rather than creating a new app.

  1. Set the integration owner for this connector. You can manage the integration yourself, or choose someone else from the list of ConductorOne users. Setting multiple integration owners is allowed.

    A PagerDuty integration owner must have the following permissions:

    • Integration Administrator or Super Administrator role in ConductorOne
    • Admin or Account Owner role in PagerDuty
  1. Click Create and add details.

Next steps

  • If you are the integration owner, proceed to Integrate your PagerDuty instance for instructions on integrating PagerDuty with ConductorOne.

  • If someone else is the integration owner, ConductorOne will notify them by email that their help is needed to complete the integration.

Integrate your PagerDuty instance

A user with the Integration Administrator or Super Administrator role in ConductorOne and the Admin or Account Owner role in PagerDuty must perform this task.

Step 1: Create an API access key

  1. Sign into PagerDuty and navigate to Developer Tools > Integrations > API Access Keys.

  2. Click Create New API Key.

  3. Enter a description for the key, such as “ConductorOne integration”.

  4. Click Create Key.

  5. Carefully save the newly generated API key. We’ll use it in Step 2.

Step 2: Add your PagerDuty credentials to ConductorOne

  1. In ConductorOne, open Administer and click Integrations > PagerDuty.

  2. In the list of connectors, locate and click on the name of the connector with the Not connected label.

  3. Find the Settings area of the page and click Edit.

  4. Enter the API key created in Step 1 into the API Token field.

  5. Click Save.

  6. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your PagerDuty instance is now integrated with ConductorOne.

Configure the PagerDuty integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between PagerDuty and ConductorOne.

See the ConductorOne PagerDuty integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.