Capabilities

• Sync user identities from PagerDuty to ConductorOne

• Resources supported:

  • Teams
  • Roles
  • Schedules

Add a new PagerDuty connector

This task requires either the Connector Administrator or Super Administrator role in ConductorOne.

1. In ConductorOne, click Connectors > Add connector.

2. Search for PagerDuty and click Add.

3. Choose how to set up the new PagerDuty connector:

   • Add the connector to a currently unmanaged app (select from the list of apps that were discovered in your identity, SSO, or federation provider that aren’t yet managed with ConductorOne)

   • Add the connector to a managed app (select from the list of existing managed apps)

   • Create a new managed app

   Do you SSO into PagerDuty using your identity, SSO, or federation provider? If so, make sure to add the connector to the unmanaged PagerDuty app that was created automatically when you integrated your provider with ConductorOne, rather than creating a new managed app.

4. Set the owner for this connector. You can manage the connector yourself, or choose someone else from the list of ConductorOne users. Setting multiple owners is allowed.

   A PagerDuty connector owner must have the following permissions:

   • Connector Administrator or Super Administrator role in ConductorOne
   • Admin or Account Owner role in PagerDuty

5. Click Next.

Next steps

• If you are the connector owner, proceed to Configure your PagerDuty connector for instructions on integrating PagerDuty with ConductorOne.

• If someone else is the connector owner, ConductorOne will notify them by email that their help is needed to complete the setup process.

Configure your PagerDuty connector

A user with the Connector Administrator or Super Administrator role in ConductorOne and the Admin or Account Owner role in PagerDuty must perform this task.

Step 1: Create an API access key

1. Sign into PagerDuty and navigate to Developer Tools > Integrations > API Access Keys.

2. Click Create New API Key.

3. Enter a description for the key, such as “ConductorOne integration”.

4. Click Create Key.

5. Carefully save the newly generated API key. We’ll use it in Step 2.

Step 2: Add your PagerDuty credentials to ConductorOne

1. In ConductorOne, navigate to the PagerDuty connector by either:

   • Clicking the Set up connector link in the email you received about configuring the connector.

   • Navigate to Connectors > PagerDuty (if there is more than one PagerDuty listed, click the one with your name listed as owner and the status Not connected).

2. Find the Settings area of the page and click Edit.

3. Enter the API key created in Step 1 into the API token field.

4. Click Save.

5. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your PagerDuty connector is now pulling access data into ConductorOne.

Configure the PagerDuty integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between PagerDuty and ConductorOne.

See the ConductorOne PagerDuty integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.