ConductorOne Docs

Opsgenie integration

ConductorOne provides identity governance for Opsgenie. Integrate your Opsgenie instance with ConductorOne to run user access reviews (UARs) and enable just-in-time access requests.

Overview

Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing.

Availability

โœ… General availability. The Opsgenie connector is available to all ConductorOne users.

Capabilities

  • Sync user identities from Opsgenie to ConductorOne

  • Resources supported:

    • Opsgenie teams
    • Opsgenie roles

Set up the Opsgenie integration

A user with the Super Administrator role in ConductorOne must perform this task.

  1. In ConductorOne, open Admin and click Integrations > Opsgenie.

  2. If this is your first Opsgenie integration, the integration form opens automatically. Otherwise, click Add connector.

  3. Choose whether to add the new Opsgenie connector to an existing application (and select the app of your choice) or to create a new application.

    Do you SSO into Opsgenie using your identity provider (IdP)? If so, make sure to add the connector to the Opsgenie app that was created automatically when you integrated your IdP with ConductorOne, rather than creating a new app.

  1. Set the integration owner for this connector. You can manage the integration yourself, or choose someone else from the list of ConductorOne users. Setting multiple integration owners is allowed.

    A Opsgenie integration owner must have the following permissions:

    • Integration Administrator or Super Administrator role in ConductorOne
    • Owner or Admin role (or a custom user role with the Edit Configuration user right) in Opsgenie
  1. Click Create and add details.

Next steps

  • If you are the integration owner, proceed to Integrate your Opsgenie instance for instructions on integrating Opsgenie with ConductorOne.

  • If someone else is the integration owner, ConductorOne will notify them by email that their help is needed to complete the integration.

Integrate your Opsgenie instance

A user with the Integration Administrator or Super Administrator role in ConductorOne and Owner or Admin role (or a custom user role with the Edit Configuration user right) in Opsgenie must perform this task.

Step 1: Generate a new API key

  1. Log into Opsgenie and navigate to Profile settings > API key management.

  2. Click Add new API key.

  3. Give the API key a name, such as ConductorOne.

  4. Give the API key Read and Configuration access access rights.

  5. Click Add API key.

  6. The new API key is generated for you. Click Copy.

Step 2: Add your Opsgenie credentials to ConductorOne

  1. In ConductorOne, open Admin and click Integrations > Opsgenie.

  2. In the list of connectors, locate and click on the name of the connector with the Not connected label.

  3. Find the Settings area of the page and click Edit.

  4. Paste the API key you generated in Step 1 into the API key field.

  5. Click Save.

  6. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your Opsgenie instance is now integrated with ConductorOne.

Configure the Opsgenie integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between Opsgenie and ConductorOne.

See the ConductorOne Opsgenie integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.