Overview

Jira Cloud is a hosted software offering enabling members of your team to plan, track, and release software. ConductorOne integrates with your Jira Cloud account to provide visibility and permission management on critical roles and data access.

Availability

✅ General availability. The Jira Cloud integration is available to all ConductorOne users.

Capabilities

• Sync user identities from Jira Cloud to ConductorOne
• Resources supported:
  • Jira Projects
  • Jira Groups

Known limitations

• User Email is not currently synchronized
• Will only list the first 1,000 users of a project

Set up the Jira Cloud integration

A user with the Super Administrator role in ConductorOne must perform this task.

1. In ConductorOne, open Administer and click Integrations > Jira Cloud.

2. If this is your first Jira Cloud integration, the integration form opens automatically. Otherwise, click Add connector.

3. Choose whether to add the new Jira Cloud connector to an existing application (and select the app of your choice) or to create a new application.

   Do you SSO into Jira Cloud using your identity provider (IdP)? If so, make sure to add the connector to the Jira Cloud app that was created automatically when you integrated your IdP with ConductorOne, rather than creating a new app.

4. Set the integration owner for this connector. You can manage the integration yourself, or choose someone else from the list of ConductorOne users. Setting multiple integration owners is allowed.

   A Jira Cloud integration owner must have the following permissions:

   • Integration Administrator or Super Administrator role in ConductorOne
   • Administrator access in Jira Cloud

5. Click Create and add details.

Next steps

• If you are the integration owner, proceed to Integrate your Jira Cloud instance for instructions on integrating Jira Cloud with ConductorOne.

• If someone else is the integration owner, ConductorOne will notify them by email that their help is needed to complete the integration.

Integrate your Jira Cloud instance

A user with the Integration Administrator or Super Administrator role in ConductorOne and Administrator access in Jira Cloud must perform this task.

Step 1: Create an API token

1. Log into your Jira account with Administrator access.

2. Navigate to https://id.atlassian.com/manage-profile/security/api-tokens.

3. Click Create API token.

4. Give your token a label, such as ConductorOne, and click Create.

5. Carefully copy the newly generated API token. We’ll use it in Step 2.

Step 2: Add your Jira Cloud credentials to ConductorOne

1. In ConductorOne, open Administer and click Integrations > Jira Cloud.

2. In the list of connectors, locate and click on the name of the connector with the Not connected label.

3. Find the Settings area of the page and click Edit.

4. Enter your Jira Cloud domain (the URL of your Jira Cloud instance is <YOUR DOMAIN>.atlassian.net) into the Jira Site Domain field.

5. Enter the username for your Jira Cloud account in the Username field.

6. Paste the API token you generated in Step 1 into the API Key field.

7. Click Save.

8. The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

That’s it! Your Jira Cloud instance is now integrated with ConductorOne.

Configure the Jira Cloud integration using Terraform

As an alternative to the integration process described above, you can use Terraform to configure the integration between Jira Cloud and ConductorOne.

See the ConductorOne Jira Cloud integration resource page in the ConductorOne Terraform registry for example usage and the full list of required and optional parameters.